FREQUENTLY ASKED QUESTIONS

We are pleased to announce that our shop offers free shipping worldwide!

Regarding our deliveries, we trust companies that have proven themselves in the field of ultra-secure delivery.

We always strive to deliver your items as quickly as possible. Generally, you can expect your order to arrive within 10 days. However, in some cases, especially due to external factors such as transport delays or periods of high demand, this period may extend up to 20 days. To offer you additional peace of mind, all our deliveries come with a tracking option. Thus, once your order is shipped, you will receive a tracking number that will allow you to follow the progress of your delivery in real-time.

The security of your transactions is our top priority. That's why we offer a range of payment methods that are not only diversified but also 100% secure. You can choose from the following options to settle your purchases:

1. Credit/Debit Card: Use your Visa, Mastercard, or American Express cards with confidence. Transactions are encrypted and protected by advanced security systems.
2. Apple Pay: For a quick and secure payment experience, use Apple Pay from your Apple devices.
3. Google Pay: Enjoy the convenience of payment with Google Pay on your Android devices.

4. PayPal: Enjoy the convenience and protection PayPal offers for your online purchases.

Do not worry, if your order has not yet been sent, contact us immediately and we will be delighted to update your information. Otherwise, and in accordance with our terms and conditions of sale, once an order has been shipped from our warehouse, no changes can be made.

If you wish to cancel your order, contact us as quickly as possible by email. If your order has not been shipped, we will be able to refund you directly. Please note, however, that from the moment we ship your order, we no longer have the possibility to cancel it.

We are always here to help! If you have any questions, concerns, or need assistance, here's how you can contact us, and we commit to responding within 24 hours:

1. Direct Email: Send us a message at our email address [email protected]. We strive to respond to all inquiries quickly, guaranteeing a response within 24 hours.
2. Contact Form: You can also contact us through our online contact form at the following address: https://petitplaisircraquant.com/contact/. Just fill out the form with your details and your message, and we commit to getting back to you within a 24-hour period. Our team is dedicated to providing quality customer assistance and strives to address all your inquiries efficiently and professionally.

We offer a 30-day money-back guarantee from the receipt of your package. If for any reason you are not completely satisfied with your purchase, you have the option to request a full refund within this period. To initiate a refund request, please contact us directly. You can do this by sending us an email to [email protected] or by filling out our contact form at the address https://petitplaisircraquant.com/contact/. We will provide you with all the necessary instructions to proceed with the return of the item and the processing of your refund. For more details on our refund policy, including terms and procedures, please consult our dedicated page on this subject at the bottom of our website or directly via this link: https://petitplaisircraquant.com/refund_returns/. We want your experience with our shop to be positive, and that's why we are committed to facilitating the refund process for our customers.